To the “big box” store employee who works in the electronics dept. of a local branch of this major retailer. I came in to replace my old broken cell with a particular model-one that had been sold there in the past. It turned out that your store does not carry this model any more. I was very shocked when you told me what stores DID carry this phone,and then called a competitor to ask if one was available. I got my new phone at the competition, it works GREAT. I just want to say thank you for taking the time to help me, even if it meant referring me to “the enemy”.

-Midnight Writer