When we stumbled upon a second accident last month involving a horse carriage company, we started asking around about the incident and were surprised to find that nobody knew about it.

Tourism companies are required to report property damage or injury to the police, which files a standard incident report. But ensuring the accident information makes it to the city’s tourism department, tasked with overseeing the industry, hinges solely on what could best be described as a courtesy call from officers.

When six tourists were injured in a Jan. 9 accident, word came to the department quickly. But weeks languished before they heard word of a Jan. 19 accident involving an injured handler and damage to an Anson Street restaurant.

“The lines of communication are there,” says Tourism Director Vanessa Turner Maybank. “They just may need to be improved upon.

More here.