Yesterday, P&C got wind that UberEats is coming to Charleston. UberEats would not confirm the date of the launch to us, but said it would be happening soon. The food branch of the popular ride service works like your typical delivery: search menus on the app, place your order, then track your delivery through the app’s handy map. And according to Eater, Uber‘s delivery service, launched in 2015, is dominating the delivery service. So what does that mean for the local delivery businesses?
If you ask Mark Schwartz, QuickFoxes’s CEO, the arrival of UberEats is good news.
“I’m not concerned,” says Schwarts who founded QuickFoxes in 2010. “In most cities they’re already active. It helps the industry bring in more people into getting delivery.”
While the fees for two delivery services are commensurate — UberEats charges a $4.99, QuickFoxes charges $4.99 — Schwartz is banking on a few key differences between his business and UberEats. Namely, Schwartz claims his door delivery will keep his Mt. Pleasant, downtown, and West Ashley customers loyal.
“Most of their drivers don’t come up to the houses,” says Schwartz. “In Atlanta they’ll grab the food, then call the customers and have them come down and pick up the food.” QuickFoxes drivers are required to hand delivery food to the person no matter what floor of a building their on.
UberEats disputes that and says that users can select either curbside pick-up or door delivery by entering the apartment/suite/floor number.
Schwartz says that another difference is QuickFoxes customers can order anything from the 80 restaurant partners he works with. There are no menu limitations which Schwartz says can be the case sometimes with UberEats. UberEats says that listed menu items are at a restaurant’s discretion and if a menu item sells, out they can adjust that in real time.
Add to that the fact that Schwartz’ delivery business offers loyalty points where customers can earn discounts, and he sees UberEats arrival as healthy competition.
“In Atlanta I had three meals with them and one was screwed up. It was a pain to get it fixed,” says Schwartz. QuickFoxes takes phone orders and Schwartz insists that his staff can’t put people on hold. For concerns with an order, they can also call.
“We strive to make sure the customers get a whole experience.”