On Tuesday afternoon, internet browser windows across the Lowcountry stopped responding. Emails were left in outboxes and productivity slowed to a crawl. (At least that was the scene in the City Paper office.) Comcast, WOW, and Verizon have reported an outage that is affecting customers downtown, in North Charleston, and Mt. Pleasant. All of this is to say – it’s not just you.
We are hearing reports of internet outages in Summerville, West Ashley, and James Island. As far as carriers, we have heard that AT&T service in Mt. Pleasant (hi, mom!) and James Island is working.
Anyway, to keep from speculating what possibly could have happened, may we suggest just going and watching the Women’s World Cup semi-final from a bar?
We will update as we find out more – or when internet comes back up.
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UPDATE: A spokesperson for WOW told Live 5 News that the reason for the outage is due to a damaged fiber cable and that both Comcast and WOW customers are affected. Down Detector shows Comcast outages up throughout the east coast and into the south east.
UPDATE 2: Comcast estimates that the problem should be fixed by 10 p.m. on Tuesday. All of Comcast’s services are out, including phone, internet, and television. Sorry, Xfinity customers, I hope you have a book.
UPDATE 3: As of 11 p.m., service is still out. The updated estimated fix time is 4 a.m. Good night, and good luck.
UPDATE 4: internet was restored for some users around 12 a.m. Hopefully this never happens again.
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